Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 123,822 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Sacramento, Wallingford, Antioch, West Bloomfield Township, Mount Pleasant, Washington, D.C., Detroit, Palatka, San Francisco, Portland, Indianapolis, Minneapolis, Syracuse, Boulder and Oakland.
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| City | Problem Type | Report Time |
|---|---|---|
 Tacoma | Internet | |
| Detroit | Internet | |
| Rochester | TV | |
| Sacramento | Wi-fi | |
| Wallingford | TV | |
| Antioch | Total Blackout |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- ItzHuntE (@ItzHuntE) reported
@Tzonee_ @Xfinity Yea, if you're connected with ethernet and getting 40% loss that's just awful, with wifi it's to be expected though.
- urv š·š³ļøāšš“š»āāļøš· (@theurv) reported
Still no internet at home so Iāll continue to use the phone for streaming. No clue when @Xfinity will be online. @Scott_Wiener random idea - network providers should have to cut their monthly bill proportional to number of days with downtime so we donāt have to pay for no service
- Viraj Sahai (@SahaiViraj) reported
@Xfinity @comcast not just that they also added xfi complete and charged me a getting started and shipping fee for a service that i didnt want in the first place. Please help
- GarbageCatGaming š¾ (@GarbageCatGamer) reported
Okay so Comcast is down. Keeping my fingers crossed they get their **** together before stream time š©
- Stellaride51 (@stellaride51) reported
****. ****. ****. MY XFINITY BOX JUST SHUT DOWN ON ME!!!!!!!
- Chicspeer (@chicspeer) reported
@Xfinity Canāt watch anything down again!!!
- Andrew Keough (@Ang62) reported fromShelburne, Vermont
Anyone else get these absurd messages from their @Xfinity servers saying āyour internet connection is unstableā when youāre literally sitting on top of the server?!? #garbage
- JaxWatch (@WatchJax) reported
@markfromjax @Xfinity I had the same issue at my office. I was going to call Comcast biz to do something about it, but I decided to reset the router first just in case thinking it wouldn't work but they always ask. It actually worked to bring speeds back to where they were supposed to be.
- Emily Bloch (@emdrums) reported
@markfromjax @Xfinity @Xfinity this sucks. And we both work from home. Can you doā¦ anything?
- bankss (@Dominic_deniro) reported
@Xfinity customer service line sucks!! Bullsh*t *** workers they got
- Mahsa Amini (@mahsaaminiiiii) reported
@ArtByAyala @comcast we need your help, #mahsaamini was killed in iran due to not wearing hijab āproperlyā and now the tyrannical regime killing protesters, the regime cut the internet off and people in iran donāt have access to the internet, please be our voices and spread the words #IranRevolution
- J Reed (@Stoes22) reported
Xfinity is on some bull crap man
- Ben Cieslik (@bmcieslik) reported
@Xfinity how do I get help that actually helps? Iāve been on four different support chats and calls that havenāt resolved my issue! Iām a new customer with all kinds of regret already! I like tech and this is beyond frustrating.
- Crystal (@ItsCrystalSue) reported
Our @Xfinity home Internet service is so unusable that I think we are going to have to move. Theyāve sent 5 techs out & it still crashes every few MINUTES. Itās a problem with their network. THEY REFUSE TO FIX IT. Worse, they try to CHARGE US $100 to NOT fix it!
- Formerly Produced Screenwriter Don (it) (@Don66249053) reported
Comcast informed me they can't do anything about my constantly crashing internet and cable because they spent all their money blanketing TV with commercials promoting how great their service is.
- jennie kim craig (@natejab8d) reported
me being stupid and spending like 3 hours total with like 2 trips to xfinity to get my internet hooked up
- I haz back up (@Myminimine) reported
@JohnMMcDonaldCA @Xfinity Re-evaluate - Xfinity is greedy trash. They slow down your service based on data usage. They make agreements & then they don't honor them but they sure want your $.
- KRNG Espresso (@eColiEspresso) reported
@owengeldrum2 Service wise, yeah I havenāt had any issues. Itās just the cap on upload speed that blows me away. Fios has 1000/1000 matched for the same price, if not less than my bill with Comcast. Definitely in the minority of customers who care about upload rather than down, but still lol
- Mike spall (@michaelaspall) reported
@Xfinity can someone please fix my internet connection. Iām having to reset my modem 4-6 times a day. I even upped my internet speed and it still sucks. I get better video play and download from my cellphone service. Name of the account is in my Twitter handle. Please fix!
- Morgan hocking (@morganhocking) reported
@SlickRi06015316 @comcast Nahh. It keeps going up because they need returns for their investors. The laptops thing is just them doing pr to convince people that they arenāt one of the worst companies in the country.
- Viraj Sahai (@SahaiViraj) reported
@Xfinity @comcast how many xfinity agent does it take to fix a billing issue? [hint: still counting]. On 3Aug I changed my plan from gigabit to ultrafast. The agent instead activated a new ultrafast under my name (sent new device as well).
- E.S. Peterson (@QAHill1994) reported
@XfinitySupport @MayraT19228325 Quit placating people by saying u understand. Try saying Xfinity sucks, and people may believe you.
- God Damn Unicorns (@GodDamnUnicorns) reported
*******, if Lyft becomes the next Comcast... #Startup #Unicorns #VC
- Crystal (@ItsCrystalSue) reported
Someone needs to bring a class action lawsuit against @Xfinity They have an effective monopoly in my Illinois town. They refuse to fix their network problems, leading to lost work-from-home wages and just general emotional distress. Our home Internet crashes every few MINUTES
- E.S. Peterson (@QAHill1994) reported
@Xfinity @calebgardner @XfinitySupport Agony is when they charge you 300.00 a month and then act like they care when they shut down service for 8 hours
- Mvttyš» (@MrBRZ_Lomeli) reported
@Xfinity literally sucks
- Rocks the Squirrel (@RocksDSquirrel) reported
@markfromjax @Xfinity You at least have 10x upload speeds then I have right now. They are finding issues but want to send someone out which you know won't be today. By the time they come out, it most likely will be fixed.
- Mahsa Amini (@mahsaaminiiiii) reported
@comcast we need your help, #mahsaamini was killed in iran due to not wearing hijab āproperlyā and now the tyrannical regime killing protesters, the regime cut the internet off and people in iran donāt have access to the internet, please be our voices and spread the words #IranRevolution
- I haz back up (@Myminimine) reported
@Xfinity @eileenh2_0 This just shows Xfinity's incompetence 2 provide quality service. Even if it was free it STILL wouldn't b worth it.Comcast ALWAYS under provides service. As they add new customers they disconnect current customers - they play musical chairs with their service.
- E.S. Peterson (@QAHill1994) reported
@Xfinity It Xfinity sucks!!
